shipping and return policy
Within India – We charge a shipping and handling fee of INR 250 for all orders within India. We offer free shipping for orders above INR 7000.
International – For international orders there is a nominal charge based on the weight of the package and country we need to ship to. You will need to pay customs duty as per the duty applicable to the country the product needs to be shipped to. Customs duty will be at actuals and you will need to pay the customs duty at the time you place the order.
SHIPPING & TIMELINES
We dispatch our products within 2 to 5 days from the order date from Monday to Friday (excluding Indian public holidays) and it takes another 1 to 15 working days for the order to reach you based on your location. As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.
Expected delivery timelines based on location
Within India: 3 to 7 working days for the courier to be delivered
International: 10 to 15 working days for the courier to be delivered
You can return your products if
The size received does not fit you;
You are not happy with the quality of the product;
You have received an incomplete or wrong order; and
The product is defective.
In case of a return, you may choose the same item in a different size / colour / fabric or any other item of the same value or more. Your exchange will be confirmed depending on stock availability. You may have to pay a price differential if the item selected for the exchange is more expensive. We will send the product(s) only after receiving the payment.
We offer refunds only if the item has a manufacturing defect or if the exchange is not possible due to a stock unavailability.
To be eligible for a replacement/return:
You must inform us within 48 hours of receipt of the product(s) and return it within 15 days (from receipt date)
You must inform us within 24 hours of receipt of the discounted product(s) and return it within 7 days (from the receipt date).
The item must be returned along with the original packaging.
The labels / tags must be intact.
Your item must be unwashed, unused and in an undamaged condition.
Please note that exchanges/returns are not accepted if:
The return request is made outside the specified time frame
The product has been shipped internationally (outside India).
There shall be no refund on discounted product(s)
Please send us an email within 48 hours of receiving your product to firstname.lastname@example.org. Include your order number, description of the issue and a photo. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you to tell you the procedure to follow.
Once our team shall contact you regarding your replacement/return request and you will be asked to ship the product back to us at the address below:
Shop no 2, Gasper Enclave
Pali Naka, Ambedkar Road,
Replacements/returns are to be shipped at the expense of the buyer unless there is a mistake made by us in the order (such as a wrong product or a defect).
On receipt of the product in its original condition, we will proceed to the exchange or refund the full amount (excluding shipping charges) back to your account within 10 to 20 working days.